The A - Z of Service Excellence: The Essential Guide to Becoming a Customer Service Professional

The A - Z of Service Excellence: The Essential Guide to Becoming a Customer Service Professional by Cate Schreck Audiobook
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Product Info

Sounded ID: 9781518904387

ISBN: 9781518904387

Publication Date: January 08, 2020

Publisher: Author's Republic

Language: English

Author Name: Cate Schreck

Narrator Name: Dave Stokes

Studio Narrated Audiobook 5 hrs 33 mins | BUSINESS and ECONOMICS | Customer Relations

The A - Z of Service Excellence: The Essential Guide to Becoming a Customer Service Professional

Author
Cate Schreck
Publisher
Author's Republic
Narrator
Dave Stokes

Studio Narrated Audiobook

This audiobook is a traditionally narrated work produced in a studio with a live voice actor and contains no content generated using Voice Replica technologies or synthetic narration.

Does the job you have (or the job you want) require customer interactions?
Do you want to handle difficult customers with ease?
Do you long for recognition of your customer service skills?
Do you know what it takes to be a customer service professional?
Every business has customers, and employers are seeking to hire, retain and reward employees who have the skills, the knowledge and the motivation to provide a consistently superior level of service to every customer, every day. No longer is a bright smile and a friendly hello enough to satisfy customers and keep them coming...

Does the job you have (or the job you want) require customer interactions?
Do you want to handle difficult customers with ease?
Do you long for recognition of your customer service skills?
Do you know what it takes to be a customer service professional?
Every business has customers, and employers are seeking to hire, retain and reward employees who have the skills, the knowledge and the motivation to provide a consistently superior level of service to every customer, every day. No longer is a bright smile and a friendly hello enough to satisfy customers and keep them coming back. Employers and customers want Customer Service Professionals.
‘The A – Z of Service Excellence’ contains everything you need to not only survive but thrive in any role that requires you to interact with customers, including how to:
• Communicate respectfully with people from all walks of life
• Identify and address your own levels of stress
• Achieve the customer service job of your dreams
• Refresh a tired customer service approach
• Apply these skills in any industry
Whether you are seeking your first customer service role or you’ve been providing customer service for years (or even decades), this book is for you.

Chapters

# Title Duration
1. 01-Openingcredits

0 mins 12 secs

2. 02-Abouttheauthor

5 mins 17 secs

3. 03-Authoracknowledgements

2 mins 37 secs

4. 04-Introduction

10 mins 30 secs

5. 05-Aisforattitude

10 mins 22 secs

6. 06-Bisforbehaviouralstyles

18 mins 43 secs

7. 07-Cisforcommunication

16 mins 25 secs

8. 08-Disfordetective

10 mins 10 secs

9. 09-Eisforemotionalintelligence

10 mins 13 secs

10. 10-Fisforfun

9 mins 33 secs

11. 11-Gisforgenerationgaps

10 mins 07 secs

12. 12-Hisforhandlingcomplaints

20 mins 39 secs

13. 13-Iisforinternalmotivation

5 mins 48 secs

14. 14-Jisforjuggling

11 mins 54 secs

15. 15-Kisforknowledge

12 mins 41 secs

16. 16-Lisforlistening

7 mins 22 secs

17. 17-Misformysteryshoppers

7 mins 51 secs

18. 18-Nisfornonnegotiable

14 mins 14 secs

19. 19-Oisforoverandabove

11 mins 27 secs

20. 20-Pisforpresentation

12 mins 49 secs

21. 21-Qisforqualityandquantity

9 mins 23 secs

22. 22-Risforrealitycheck

16 mins 34 secs

23. 23-Sisforselling

7 mins 00 secs

24. 24-Tisforteamwork

9 mins 50 secs

25. 25-Uisforunderstandingemployerexpectations

10 mins 03 secs

26. 26-Visforventing

10 mins 36 secs

27. 27-Wisforworstcasescenarios

11 mins 41 secs

28. 28-XisforXfactor

5 mins 20 secs

29. 29-Yisforyourfuture

14 mins 11 secs

30. 30-ZisforZen

12 mins 28 secs

31. 31-Conclusion

6 mins 41 secs

32. 32-Testimonials

6 mins 16 secs

33. 33-Publishersnotes

2 mins 15 secs

34. 34-Closingcredits

0 mins 11 secs

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