Sounded ID: 9781518904387
ISBN: 9781518904387
Publication Date: January 08, 2020
Publisher: Author's Republic
Language: English
Author Name: Cate Schreck
Narrator Name: Dave Stokes
Does the job you have (or the job you want) require customer interactions?
Do you want to handle difficult customers with ease?
Do you long for recognition of your customer service skills?
Do you know what it takes to be a customer service professional?
Every business has customers, and employers are seeking to hire, retain and reward employees who have the skills, the knowledge and the motivation to provide a consistently superior level of service to every customer, every day. No longer is a bright smile and a friendly hello enough to satisfy customers and keep them coming...
Does the job you have (or the job you want) require customer interactions?
Do you want to handle difficult customers with ease?
Do you long for recognition of your customer service skills?
Do you know what it takes to be a customer service professional?
Every business has customers, and employers are seeking to hire, retain and reward employees who have the skills, the knowledge and the motivation to provide a consistently superior level of service to every customer, every day. No longer is a bright smile and a friendly hello enough to satisfy customers and keep them coming back. Employers and customers want Customer Service Professionals.
‘The A – Z of Service Excellence’ contains everything you need to not only survive but thrive in any role that requires you to interact with customers, including how to:
• Communicate respectfully with people from all walks of life
• Identify and address your own levels of stress
• Achieve the customer service job of your dreams
• Refresh a tired customer service approach
• Apply these skills in any industry
Whether you are seeking your first customer service role or you’ve been providing customer service for years (or even decades), this book is for you.
# | Title | Duration |
---|---|---|
1. | 01-Openingcredits |
0 mins 12 secs |
2. | 02-Abouttheauthor |
5 mins 17 secs |
3. | 03-Authoracknowledgements |
2 mins 37 secs |
4. | 04-Introduction |
10 mins 30 secs |
5. | 05-Aisforattitude |
10 mins 22 secs |
6. | 06-Bisforbehaviouralstyles |
18 mins 43 secs |
7. | 07-Cisforcommunication |
16 mins 25 secs |
8. | 08-Disfordetective |
10 mins 10 secs |
9. | 09-Eisforemotionalintelligence |
10 mins 13 secs |
10. | 10-Fisforfun |
9 mins 33 secs |
11. | 11-Gisforgenerationgaps |
10 mins 07 secs |
12. | 12-Hisforhandlingcomplaints |
20 mins 39 secs |
13. | 13-Iisforinternalmotivation |
5 mins 48 secs |
14. | 14-Jisforjuggling |
11 mins 54 secs |
15. | 15-Kisforknowledge |
12 mins 41 secs |
16. | 16-Lisforlistening |
7 mins 22 secs |
17. | 17-Misformysteryshoppers |
7 mins 51 secs |
18. | 18-Nisfornonnegotiable |
14 mins 14 secs |
19. | 19-Oisforoverandabove |
11 mins 27 secs |
20. | 20-Pisforpresentation |
12 mins 49 secs |
21. | 21-Qisforqualityandquantity |
9 mins 23 secs |
22. | 22-Risforrealitycheck |
16 mins 34 secs |
23. | 23-Sisforselling |
7 mins 00 secs |
24. | 24-Tisforteamwork |
9 mins 50 secs |
25. | 25-Uisforunderstandingemployerexpectations |
10 mins 03 secs |
26. | 26-Visforventing |
10 mins 36 secs |
27. | 27-Wisforworstcasescenarios |
11 mins 41 secs |
28. | 28-XisforXfactor |
5 mins 20 secs |
29. | 29-Yisforyourfuture |
14 mins 11 secs |
30. | 30-ZisforZen |
12 mins 28 secs |
31. | 31-Conclusion |
6 mins 41 secs |
32. | 32-Testimonials |
6 mins 16 secs |
33. | 33-Publishersnotes |
2 mins 15 secs |
34. | 34-Closingcredits |
0 mins 11 secs |
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