5 hrs 25 mins | BUSINESS and ECONOMICSIn this interconnected world dominated by social media, consumers’ voices are broadcast louder and wider than ever before. Companies are faced with the choice to either listen to their customers and thrive…or eventually die. No matter what industry you’re in, you need to deliver an exceptional experience to customers that will make them want to shout your name from the rooftops!
In Listen Or Die, customer experience expert Sean McDade presents 40 quick, easy-to-use best practices for creating an exemplary Voice of Customer (VoC) program. With advice on every step of the process—from under...
In this interconnected world dominated by social media, consumers’ voices are broadcast louder and wider than ever before. Companies are faced with the choice to either listen to their customers and thrive…or eventually die. No matter what industry you’re in, you need to deliver an exceptional experience to customers that will make them want to shout your name from the rooftops!
In Listen Or Die, customer experience expert Sean McDade presents 40 quick, easy-to-use best practices for creating an exemplary Voice of Customer (VoC) program. With advice on every step of the process—from understanding customer centricity to rallying executive support to asking customers the right questions—Sean gives you the tools you need to build a VoC program that delivers ROI, turning customer feedback into gold.
In just a few hours, you'll learn how to develop a competitive edge by managing your customer experience to drive real, impactful business results. It's time to go beyond average, become truly customer-centric, and take your business to extraordinary new levels.
| # | Title | Duration |
|---|---|---|
| 1. | Listen Or Die - Opening Credits |
0 mins 12 secs |
| 2. | Dedication |
0 mins 14 secs |
| 3. | Introduction |
3 mins 59 secs |
| 4. | Lesson One |
5 mins 47 secs |
| 5. | Lesson Two |
8 mins 37 secs |
| 6. | Lesson Three |
7 mins 06 secs |
| 7. | Lesson Four |
13 mins 31 secs |
| 8. | Lesson Five |
18 mins 24 secs |
| 9. | Lesson Six |
5 mins 05 secs |
| 10. | Lesson Seven |
4 mins 18 secs |
| 11. | Lesson Eight |
9 mins 49 secs |
| 12. | Lesson Nine |
6 mins 28 secs |
| 13. | Lesson Ten |
9 mins 00 secs |
| 14. | Lesson Eleven |
12 mins 28 secs |
| 15. | Lesson Twelve |
3 mins 30 secs |
| 16. | Lesson Thirteen |
8 mins 19 secs |
| 17. | Lesson Fourteen |
5 mins 34 secs |
| 18. | Lesson Fifteen |
5 mins 20 secs |
| 19. | Lesson Sixteen |
7 mins 07 secs |
| 20. | Lesson Seventeen |
11 mins 53 secs |
| 21. | Lesson Eighteen |
8 mins 22 secs |
| 22. | Lesson Nineteen |
4 mins 53 secs |
| 23. | Lesson Twenty |
9 mins 05 secs |
| 24. | Lesson Twenty One |
6 mins 37 secs |
| 25. | Lesson Twenty Two |
10 mins 11 secs |
| 26. | Lesson Twenty Three |
6 mins 58 secs |
| 27. | Lesson Twenty Four |
8 mins 35 secs |
| 28. | Lesson Twenty Five |
5 mins 57 secs |
| 29. | Lesson Twenty Six |
3 mins 44 secs |
| 30. | Lesson Twenty Seven |
5 mins 29 secs |
| 31. | Lesson Twenty Eight |
7 mins 49 secs |
| 32. | Lesson Twenty Nine |
9 mins 51 secs |
| 33. | Lesson Thirty |
14 mins 48 secs |
| 34. | Lesson Thirty One |
5 mins 34 secs |
| 35. | Lesson Thirty Two |
7 mins 22 secs |
| 36. | Lesson Thirty Three |
5 mins 18 secs |
| 37. | Lesson Thirty Four |
6 mins 37 secs |
| 38. | Lesson Thirty Five |
6 mins 04 secs |
| 39. | Lesson Thirty Six |
8 mins 28 secs |
| 40. | Lesson Thirty Seven |
5 mins 37 secs |
| 41. | Lesson Thirty Eight |
10 mins 24 secs |
| 42. | Lesson Thirty Nine |
3 mins 50 secs |
| 43. | Lesson Forty |
4 mins 38 secs |
| 44. | Conclusion |
10 mins 24 secs |
| 45. | Listen Or Die - Closing Credits |
0 mins 22 secs |
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