Sounded ID: 9781662156229
ISBN: 9781662156229
Publication Date: November 08, 2020
Publisher: Author's Republic
Language: English
Author Name: Aryanna Konnor
Narrator Name: Marcus Mulenga
Customer Success: The Essential Guide On How to Deal With Difficult Customers, Learn Effective Customer Service Techniques and Strategies on How You Can Win Difficult Customers
Every businessman and entrepreneur worth his salt knows that the most important element for every business is the people. It's not your products or the revenue but the people. An ideal situation would be that all of your customers are 100% happy all the time, but this is impossible. At some point, some of them would be unsatisfied. It is important to understand what to expect from your customers and what your cust...
Customer Success: The Essential Guide On How to Deal With Difficult Customers, Learn Effective Customer Service Techniques and Strategies on How You Can Win Difficult Customers
Every businessman and entrepreneur worth his salt knows that the most important element for every business is the people. It's not your products or the revenue but the people. An ideal situation would be that all of your customers are 100% happy all the time, but this is impossible. At some point, some of them would be unsatisfied. It is important to understand what to expect from your customers and what your customers expect of you so you can provide great customer service that would leave both parties happy and satisfied. Studies have shown that customers are more likely to remember a negative customer experience than a positive one so it's important that you know how to turn around any negative experience your customer had with your product or organization.
This audiobook will give you the best tips and ideas on how to provide the best customer service to your customers. You will discover how to understand or think like your customers so you always know how to handle them. You will learn various techniques on how to deal and manage difficult customers. You will learn different ways on how to provide support and care for your customers.
In this audiobook, the following topics will be discussed:
- The Power of Customer Service
- Types of Difficult Customers
- Dealing With Difficult Customers
It is said that customer service is what ultimately makes or breaks any company because no matter how great your product is if you can't provide quality customer service when the going gets tough, customers can easily find another great product to replace yours. And don't underestimate the power of word of mouth.
If you want to learn more about the best strategies on how to provide excellent customer service, scroll up and click "add to cart" now.
# | Title | Duration |
---|---|---|
1. | Open |
0 mins 22 secs |
2. | Intro |
5 mins 11 secs |
3. | Chap 1 |
11 mins 55 secs |
4. | Chap 2 |
7 mins 28 secs |
5. | Chap 3 |
14 mins 51 secs |
6. | Conclusion |
4 mins 48 secs |
7. | Ask for Review recording |
1 mins 05 secs |
8. | Close |
0 mins 20 secs |
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